After entering the first door, I notice 2 large signs marked "RETURNS" with arrows pointing to the left. Naturally, I walk that way. The door is locked shut.
I walk in the main entrance and turn to the Customer Service counter.
Karin: Where do I go for returns?
Customer Service rep: oh, you need to wait in the regular line over there.
After waiting in the regular line......
Karin: yes, I'd like to return this please.
TJ Max worker: you're in the wrong line. you need to stand in the return line.
Karin: <looks again to the left only to find no other register open or with any workers present>
But there's no one there.
TJ Max worker: that's where the returns are.
Karin: <long pause>
TJ Max worker:
After standing at next register marked simultaneously as both "Closed" and "Returns"
Karin: uh, can you help me return this?
Coat-hanger organizing TJ Max girl: <continues moving around empty coat hangers, and then looks up toward me>. You need to stand in the other line.
Karin: <clearly flabbergasted, at this point> uh, okay.
Same coat-hanger organizing girl: Hi! Can I help you with something?
Karin: yes, i'd like to return these lights, please.
Target guy: sure!
Karin: no I haven't.
Target guy: yes you have.
Karin: no, really, I haven't.
Target guy: well, they're not showing up on the receipt.
Karin: then what's that right there?
Target guy: well, i mean they are on the receipt. They're just not showing up in the computer. I know you paid for them, because it says you did, but we just don't have a record of them anymore, so i can't return these.
Target manager walks up: Let's see if I can help. <scans receipt and looks at computer>. Yes, we can't help you. It looks like you've already returned these lights.
Karin: trust me, i never have.
Target manager: <in a condescending tone> Are you sure you never returned these?
Karin: Are you really asking me if I returned christmas lights that are still in my hands?
Target manager: hmmm....
Several minutes later....
Target manager on phone with Corporate Headquarters: Yes, I have a customer here who is trying to get a refund on previously returned merchandise that is not showing up in the computer. Uh-huh. Yes. Hmm. Yes. Okay.
Target manager: Apparently you are right. You didn't return these lights already. It looks like our employees just don't know how to give returns.